Responsible Gaming

We are committed to upholding the licensing objectives set under the Gambling Act 2005, including protecting children and vulnerable persons from being harmed or exploited by gambling, and ensuring that gambling is conducted fairly and openly.

We encourage you to play responsibly.

We are dedicated to providing a safe and responsible gambling environment and want to make sure that your time spent with us is fun and sustainable. We do this by:

• Giving you access to safer gambling tools to help you manage how you play.
• Developing internal monitoring tools to help you play responsibly.

Protection of Minors

It is strictly against our rules and it is illegal for anyone under the age of 18 (eighteen), to open an account or to play on 7bet.co.uk. To diminish the chance of underage gambling, we 

• Ask for identification and documentation if we suspect a customer is under 18.
• Use third-party age verification tools to confirm customers' age and identity.
• Encourage the use of parental control software (such as Net Nanny, CYBERsitter) to restrict access to gambling content

Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians. If you are worried that someone underage is using our site, please contact us via our chat or email and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home.

Gambling Responsibly

We suggest the following guidelines to gambling responsibly:

• Establish limits for the amount of money you are willing to spend before you start playing.
• Gambling is not advisable if you are attempting to make up for any prior losses Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
• Gambling is not advised if it interferes with your daily responsibilities.
• Don’t forget that gambling is an entertaining game of chance. There are no systems or formulas that guarantee success.

Safer Gambling Tools

You can set session limits, deposit limits, time-outs, and reality checks directly through your account settings at any time, as detailed below.

Self-Exclusion and GAMSTOP

We provide players with the following options to assist them to gamble responsibly. The national self-exclusion system in the United Kingdom called GAMSTOP is a free service on which you may exclude yourself from accessing gambling websites that are licensed to operate in the UK. In order to exclude yourself with GAMSTOP you will need to register electronically with your personal data and provide identification documentation. You can exclude yourself for a period of 6 months to 5 years. You cannot remove your exclusion before your exclusion period has passed. If you wish to extend the period of exclusion you can do so by logging in to your account on GAMSTOP. During your self-exclusion, you will not receive any marketing information from any gambling operators licensed in the UK. For more information on GAMSTOP please visit gamstop.co.uk.

Time out

We offer a ‘time out’ facility for customers with the following durations: a) 24 hours b) one week c) one month d) any other period up to a maximum of 6 weeks (upon your request).

During a “Take a Break” period we will restrict your account on the specific requested brand only.

As part of our commitment to your safety, we monitor play patterns for signs of potential risk. If we detect a significant increase in your gambling activity over a 24-hour period, we reserve the right to place a temporary 24-hour "Time-Out" on your accounts to allow for a period of reflection. Should this restriction be applied, you may contest the restriction or provide further context regarding your activity by contacting our Customer Support.

 

Self-Exclusion

If you become concerned about your gambling behavior, and wish to restrict your gambling, we provide voluntary self-exclusion ability on our website for a period of 6 months up to 5 years, which enables you to restrict your ability to deposit or place bets on the website for the period of time you decide on. You can also extend Your self-exclusion for one or more further periods of at least 6 months. The self-exclusion arrangements give You the option of selecting a self-exclusion period of up to at least 5 years. You can implement a self-exclusion immediately via your Account Settings or by contacting our Customer Support Department from your Registered Email Address. Requests sent via email will typically take effect within 24 hours of receipt.

 

Self-Exclusion consequences

If you feel that you need a break from gambling, we offer a self-exclusion tool that allows you to restrict your access to our services. During the self-exclusion period, your account will be disabled, and you will be unable to log in, deposit, or place any wagers. We maintain procedures designed to ensure that an individual who has self-excluded cannot gain access to gambling.

When requesting self-exclusion, you must choose the scope of your restriction:

• Brand-Specific Exclusion: This will restrict your access only to the website where the request is made.
• License-Wide Exclusion: This will automatically apply the exclusion across all brands operated under the Anakatech Interactive Limited license, including Winomania.co.uk, 7bet.co.uk, Betnero.co.uk, LuckyMate.co.uk, betcrown.co.uk, betfusion.com and playwins.com.

What to Expect During Self-Exclusion

• Account Access: Access to your account(s) will be blocked for the requested duration, and this action is irrevocable for the duration of the period.
• New Accounts: Any attempt to open new accounts during this period will be blocked as soon as detected.
• Marketing: You will no longer receive marketing materials from us in accordance with applicable regulations.
• Balance Refunds: Any cashable funds remaining in your account will be refunded to you in accordance with our standard User Agreement and withdrawal policies.

If you have selected a brand-specific exclusion but attempt to register on another site operated under the same license during your exclusion period, you will receive a notification. At that point, you will be given the option to acknowledge the linked self-exclusion and proceed with the account registration or cancel the registration in the light of existing self-exclusion on another brand.

If you are unsure about requesting self-exclusion, ask yourself, inter alia, these questions:

• Does gambling interfere with your family duties, work or other responsibilities? Are you trying to make up for prior gambling losses or to solve your economic problems?
• Did gambling affect your reputation?
• Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
• After losing did you feel you must return as soon as possible and win back your losses?
• Did you ever borrow or have you ever sold anything to finance your gambling? Are you recovering from an addictive disorder?
• Do you gamble under the influence of alcohol or other influences? Can’t you stop playing, regardless of whether you won or lost?
• Have you ever considered self-destruction or suicide as a result of your gambling?

If your answer is yes to at least one of the above, we recommend that you request self-exclusion and seek professional help. **

To support responsible gambling, we recommend the use of gambling-blocking software such as GamBlock, BetBlocker, or Net Nanny to prevent access to gambling sites. More information on these tools is available at www.gamcare.org.uk and www.gamstop.co.uk.

You also have the option to set a limit on duration of playing, within one session. If you would like to set a session limit, you can contact our Support Center or send an email to support@7bet.co.uk.

 

Limits

Limitations of deposits are available on a daily, weekly and monthly basis. If you want to set a predetermined limit or to decrease/increase your limit, please contact our Support Center, who will be happy to serve you. You can request an increase in your Maximum deposit limit, however any increase will need to be confirmed after a 24-hour cooling off period. You may revise your limit downwards at any time and the change will be effective immediately. As a member of 7bet.co.uk, you may request account closure. Contact our Support Center.

 

Session Time Limit – 7bet.co.uk gives you the option to set a limit on the duration of game play within one session. If you would like to set your session limit, please contact our Support Center or send them an email.

 

Loss Limit - Set loss limits on your account for a daily, weekly, or monthly time period. If you exceed these limits, further betting will be suspended until the end of the set period. Increasing your Loss Limits will set a 24-hour cooling-off period, while decreasing it will become effective immediately.

 

Reality check – If you have been logged into 7bet.co.uk for a period of 1 hour, a system message will appear informing you the amount of time you have been playing for and the amount you have won or lost during this time. You will be given the option to continue playing or stop playing. You can adjust your reality check duration from your Responsible Gaming tab in the account settings. The game time reminder would be set per device and per account with the website and would not applied to you other accounts you may have with us.

 

Access to account history

By reviewing your account history, you become aware of your pattern of play. This awareness can be a great help in recognizing a potential gambling-addiction problem. We encourage players to look at their account history and to be aware of their choices.

 

Activity reminders – in line with our regulatory obligations, we are providing you with the option to review your account and transaction activity at least twice per calendar year. You can adjust the activity reminder frequency in your account settings.

 

Staff training

Our staff has received training and is aware of our policy of Responsible Gaming. If approached about any issue in this realm, their response will be immediate.

 

General

We are committed to supporting Responsible Gambling initiatives.

** If you think that you have exceeded the limits of gaming and it is no longer a form of entertainment for you or someone close to you and if you find yourself with a compulsive gambling problem, please go urgently to seek professional help and guidance at your health care provider or mental health professional. A wealth of information as well as help can be found, inter alia, at the following websites:

Global Gambling Guidance Group – www.gx4.com
Gambling Therapy – www.gamblingtherapy.org
Gordon House Therapy Services - gordonmoody.org.uk
GamCare – www.gamcare.org.uk
BeGambleAware – www.begambleaware.org
National Problem Gambling Clinic – www.cnwl.nhs.uk